Zemplee now supports text-based alert resolution, allowing users to acknowledge and resolve certain alerts by replying directly to the alert text message—no portal login required.

Respond to alerts faster, conveniently from the phone, and in real time, while still maintaining accurate records around addressing alert-able events.

How It Works

1. Alert Sent
   You receive an alert by text message that includes:
   1. Member information (Unit or location)
   2. Alert type
   3. A secure link to view alert activity in the portal
   4. A set of resolution options
       
2. Review the Alert
   Review the alert details and take any necessary action.
    
3. Reply by Text
   Reply directly to the text message with a supported resolution keyword, such as:
   1. OK
   2. ATTD (attended)
   3. FALL
   4. TIPS (to receive a follow-up informational message, does not resolve the alert)
   5. a variety of other options
       
4. Alert Resolved
   The alert is marked as resolved in the Zemplee system and visible in alert history.

Resolution Rules & Behavior

• A text reply resolves only the most recent alert sent to that phone number
• Replies are matched to the alert associated with that message
• Older alerts must be resolved through the portal
• Each resolution is logged with:
  • Resolution name and message
    • Specifies that this alert was resolved by text
  • Timestamp
  • Associated alert

This ensures accuracy and prevents accidental resolution of the wrong alert.

Confirmation Messages

• After a successful text reply, the user receives a confirmation text
• The confirmation is sent immediately and indicates that the alert status has been updated

Multiple Resolutions

• When a user resolves an alert by text, the alert status is updated to Resolved
• If another authorized user replies to the same alert:
  • Their resolution is added to the alert history
  • Existing resolutions are not overwritten
• Up to five resolution entries may be recorded for a single alert

If an alert has already reached its resolution limit, additional replies will receive a message indicating the alert is already resolved.

Multiple team members may acknowledge the same alert. All responses are recorded to support care coordination and operational review.

Example Supported Resolution Keywords

Resolution keyword examples include:

OK

ATTD

FALL

RIP

HELP

SOCIAL

If an unsupported keyword is sent, the alert will not be resolved.

Tip: You can reply TIPS at any time to receive a follow-up text with more detail on available resolution keywords for that alert. TIPS will not resolve the alert.

FAQ

Do I still need to use the portal?
The portal remains available for reviewing history, resolving older alerts, and managing alert settings. A link to the portal may be provided with every alert for quick access to the Alert and Daily Activity Graph.

Can I resolve multiple alerts with one reply?
No. Each reply applies only to the most recent alert text.

What happens if I reply incorrectly?
If the keyword is not recognized, the alert remains unresolved.