Out of Home Alert & “System Resolved” Explanation
Written by Ishanya Anthapur
Updated at April 2nd, 2026
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What is an Out of Home Alert?
The Out of Home (OOH) Alert notifies you when a member/client may have left their home.
This alert is triggered when:
No motion is detected inside the home for a set period of time, and
Door activity suggests the member may have exited the home (zemplee-inc.helpjuice.com)
When this occurs:
An Out of Home Alert is sent
The related No Motion Alert is automatically resolved by the system and labeled:
“System Resolved – OOH” (zemplee-inc.helpjuice.com)
What Happens When the Member Returns Home?
As soon as motion is detected again:
The Out of Home alert is automatically resolved
It moves to the Resolved Alerts section
Normal monitoring resumes
No manual action is required (zemplee-inc.helpjuice.com)
