System Resolved Alerts
Written by Ishanya Anthapur
Updated at April 2nd, 2026
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Understanding “System Resolved” Alerts
A “System Resolved” alert means the system has automatically determined that the member/client is now not hidden, based on new activity detected by sensors.
There are two common scenarios where this happens:
Scenario 1: Member Leaves and Returns Home
No motion is detected for a period of time (based on Alert Settings)
Looking back in time, Door activity indicates the member likely left the home
A No Motion Alert is triggered and then converted into an Out of Home Alert
When the member returns and motion is detected:
The system automatically resolves the alert, labeled “System Resolved”
👉 In this case, the system confirms the member has returned home.
Scenario 2: Member is Inside the Home but Outside Sensor Coverage
The member moves into an area of the home not covered/sensed by sensors (e.g., blind spots, certain rooms, basement, etc.)
No motion is detected by the system for the configured time period
A No Motion Alert is generated
When the member re-enters a monitored area and motion is detected:
The system automatically resolves the alert
The alert is labeled “System Resolved”
👉 In this case, the system confirms the member was still in the home, just temporarily undetected.
Key Takeaway
A “System Resolved” alert does NOT require action in most cases.
It indicates:
The system detected a potential concern (no motion)
Then infers safety through new activity
A “System Resolved” alert means the system noticed a period of no activity but then detected movement again, confirming your loved one is moving and/or in contact with a sensor (chair or bed). This can happen either because they returned home or because they were in an area where sensors couldn’t detect them.
Follow-Up Considerations for “System Resolved” Alerts
While most System Resolved alerts require no action, there are situations where a brief follow-up may be helpful.
1. Frequent “Outside Sensor Coverage” Patterns
If System Resolved alerts are occurring often due to gaps in sensor detection:
Consider reaching out to the client/loved one to better understand where they were during those time periods
This can help identify areas of the home that may not currently be monitored
It may be beneficial to add sensors in spaces that were not originally prioritized, but are clearly being used
👉 This improves both safety coverage and confidence in the alert system.
2. Possible Unobserved Events (e.g., Minor Falls or Instability)
In some cases, a System Resolved alert may represent a situation where:
The client/loved one experienced a minor fall, loss of balance, or moment of instability
They were able to recover on their own and resume normal activity
The system then detected movement and automatically resolved the alert
👉 While the system confirms they are currently active, it may still be valuable to check in, especially if:
This type of alert is new or increasing in frequency
The individual is known to be at higher fall risk
