Contacting Zemplee Support
Written by Mike Liskai
Updated at July 21st, 2026
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How Zemplee Works
Daily Activity - the new Vital Sign Vitals Data Alerts, Alert Settings, Resolving Alerts Notifications (for Care Teams, Family Contacts, and Admin) Analytics and the Overview Page RPM Compliancy Tracking Members Zemplee Cue (Zemplee on Alexa) Care Teams Getting Started Resources For Clinical Team and Care Team Resources For Administrators Sensor/ Device Kits Organization
- Zemplee Support
- Health Education
- Installing Zemplee
- What's New
- FAQs
To contact Zemplee support, you can reach out to our dedicated support team via email. Here are the steps to ensure you get the most efficient support:
Email Support: Send your inquiries to our support team at support@zemplee.com.
Provide Details: When contacting support, please include relevant information such as:
- Your Organization's Name
- The Member (Client's) Zemplee ID#
- The Member (Client's) Name
- Device or Feature details
- A description of the issue
- Any relevant screenshots or timestamps (if available)
This information helps us investigate and resolve your issues more efficiently.
- Support Hours: Our support team is available from Monday to Friday, 8:00 AM to 5:00 PM Eastern Time (ET). Requests submitted during these hours will be addressed as soon as possible. Emails received outside of these hours will be responded to on the next business day.
- Holiday Hours: Support only has limited availability on the following holidays: Christmas and New Years.
We aim to provide you with prompt acknowledgment of your inquiry and comprehensive support.
