Overview

If a Zemplee Alexa device needs to be reset, the process must be handled exclusively by the Zemplee Support Team. Members and installers cannot independently reset or deregister these devices.

This article explains what resetting a Zemplee Alexa device involves, the requirements for completing the process, and how to contact Zemplee Support for assistance.

What Does Resetting a Zemplee Alexa Device Mean?

Resetting a Zemplee Alexa device means completely deregistering it from its existing Amazon account. This is different from simply restarting or rebooting the device.

Once the device has been deregistered, it will need to be registered and configured again.

The Zemplee Support Team will provide the necessary Amazon account login details and setup instructions to the person responsible for installing or configuring the device.

Who Can Reset a Zemplee Alexa Device?

Only the Zemplee Support Team is authorized to remotely deregister a Zemplee Alexa device.

Members and installers cannot perform this process themselves. If an Alexa device needs to be reset, the member or installer must contact Zemplee Support and request assistance.

Once the device has been successfully deregistered, Support will provide the required login details and instructions so the installer can complete the setup.

Important Requirement – Wi-Fi Connectivity

The Alexa device MUST be powered on and connected to a working Wi-Fi network before requesting a reset.

This is extremely important because the Zemplee Support Team needs the device to be online to remotely deregister it from the existing Amazon account.

If the device is offline or disconnected from Wi-Fi, Support will not be able to complete the deregistration process.

Please ensure the device is connected to a working Wi-Fi network before contacting Support. The device must also remain powered on and connected during the remote deregistration process.

How to Contact Zemplee Support

If you need to reset or deregister a Zemplee Alexa device, please contact the Zemplee Support Team using either of the following options:

Zemplee Support Contact Information

• Phone: 1-888-508-5908
• Email: support@zemplee.com

When contacting Support, please provide:

• Member's name.
• Facility name.
• Confirmation that the Alexa device needs to be reset.
• Any relevant details about the issue.

Our Support Team will assist with remotely deregistering the device and provide the necessary Amazon account login details and setup instructions.

Please remember: The Alexa device must be powered on and connected to a working Wi-Fi network before requesting a reset. Always contact Zemplee Support to complete the deregistration process.