Zemplee Inc Knowledge Base

Dhruv Rajani

samd@zemplee.com

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How to Reset a Zemplee Alexa Device

Published November 4th, 2026 by Dhruv Rajani

Overview If a Zemplee Alexa device needs to be reset, the process must be handled exclusively by the Zemplee Support Team. Members and installers cannot independently reset or deregister these devices. This article explains what resetting a Zemplee Alexa device involves, the requirements for completing the process, and how to contact Zemplee Support

How to Add and Access Caregiver Instructions Using Alexa

Published October 22nd, 2026 by Dhruv Rajani

Applies to: Organization Users, Family Users, and Caregivers Overview Caregiver Instructions are notes saved in Zemplee to help caregivers understand a Member's routines, preferences, and other important information. Once saved, these instructions can be accessed through the Member's Zemplee-enabled Alexa device using the Zemplee Health skill. Careg

Hub Status on the Daily Activity Page (DAP)

Published July 14th, 2026 by Dhruv Rajani

NOTE! Sensor and hub status updates occur at approximately 6-hour intervals. The Hub and Sensor Status on the Daily Activity Page (DAP) provides a quick indication of the overall health of the member's Activity Hub and Sensors at the time the reading took place. It reflects whether the hub was functioning correctly and communicating with the local

How to Remove (Deactivate) a User

Published July 23rd, 2026 by Dhruv Rajani

Overview When a user no longer requires access to the Zemplee Portal, their account should be deactivated. The process varies depending on whether the user is an Administrator or a non-Administrator (such as a Caregiver, Nurse, or Medical Assistant). Deactivating an Administrator Follow the steps below to deactivate an Administrator account: Log in